Privacy Policy

123bingo is committed to protecting the personal data of every player who uses our platform. We understand that Filipino players trust us with sensitive information — from their full names and contact details to their financial transaction records — and we take that responsibility seriously.

This Privacy Policy sets out in clear, plain language how 123bingo collects, processes, stores, and protects your personal data. It also explains the rights you have under applicable Philippine data protection law, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC).

This Policy applies to all personal data collected through the 123bingo website, mobile-optimized platform, customer support channels, and any other service operated under the 123bingo brand. It should be read alongside our Terms & Conditions, which govern your use of the Platform more broadly.

For the purposes of the Data Privacy Act of 2012 and applicable data protection legislation, 123bingo is the personal information controller responsible for the personal data collected through the Platform.

If you have any questions about how your personal data is handled, or if you wish to exercise any of your data subject rights, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 14 of this Policy.

123bingo collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include the following:

We do not collect special categories of sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) unless you voluntarily disclose such information in the context of a responsible gaming self-assessment or support interaction, in which case it is handled with the highest level of care and confidentiality.

123bingo collects personal data through the following channels:

• Direct interactions: Data you provide when registering an Account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access and interact with the Platform, including through cookies, web beacons, and server logs.
• Third-party payment providers: Financial data shared with us by payment processors such as GCash, PayMaya, BPI, BDO, and Metrobank in connection with your transactions on the Platform.
• Identity verification services: Data received from third-party KYC and identity verification providers engaged by 123bingo to confirm your identity and age.
• Fraud prevention and AML partners: Data received from third-party fraud detection and anti-money laundering screening services used to protect the integrity of the Platform.

123bingo uses your personal data only for legitimate, specified purposes. The primary purposes for which we process your data are as follows:

• Account management: To create, maintain, and administer your 123bingo Account, including verifying your identity and age (21+) at registration and during ongoing use.
• Service delivery: To provide you with access to the games, promotions, and features available on the 123bingo Platform.
• Payment processing: To process your deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported Philippine payment methods.
• Legal and regulatory compliance: To comply with our obligations under Philippine law, including the Data Privacy Act of 2012, Anti-Money Laundering Act, and applicable PAGCOR-aligned gaming regulations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct on the Platform.
• Responsible gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion.
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of our support services.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have provided your consent to receive such communications. You may withdraw this consent at any time.
• Platform improvement: To analyse usage patterns and technical performance data in order to improve the 123bingo Platform and user experience.

Under the Data Privacy Act of 2012, 123bingo processes your personal data on the following legal bases:

• Contractual necessity: Processing that is necessary to perform our contract with you — that is, to provide you with the 123bingo gaming services you have registered for, including Account management, payment processing, and game delivery.
• Legal obligation: Processing that is required to comply with applicable Philippine laws and regulations, including KYC verification, anti-money laundering obligations, and regulatory reporting requirements.
• Legitimate interests: Processing carried out for the legitimate interests of 123bingo, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent — primarily in the context of marketing communications and the use of non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

123bingo does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your personal data only in the following limited circumstances:

• Payment processors: We share financial data with GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers solely to process your deposits and withdrawals.
• Identity verification providers: We share identity and verification data with third-party KYC service providers engaged to verify your identity and age in compliance with regulatory requirements.
• Fraud prevention and AML services: We share relevant data with fraud detection and anti-money laundering screening providers to protect the integrity of the Platform and comply with Philippine AML laws.
• Game software providers: Technical and usage data may be shared with third-party game providers whose games are available on the 123bingo Platform, to the extent necessary for game delivery and integrity.
• Regulatory and law enforcement authorities: We may disclose your personal data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), or other competent Philippine authorities where required by law, court order, or regulatory directive.
• Professional advisers: We may share data with our legal, financial, and compliance advisers on a confidential basis where necessary for the operation of our business.

All third parties with whom 123bingo shares personal data are required to handle that data in accordance with applicable data protection law and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

123bingo retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations.

• Active Account data: Retained for the duration of your Account relationship with 123bingo and for a period of at least five (5) years following Account closure, in accordance with AML record-keeping requirements.
• Transaction records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, as required under Philippine AML regulations.
• KYC and verification documents: Retained for a minimum of five (5) years following Account closure or the completion of the relevant transaction, whichever is later.
• Support communications: Customer support records are retained for up to three (3) years from the date of the interaction, unless a longer retention period is required for dispute resolution or legal proceedings.
• Marketing data: Retained until you withdraw your consent to receive marketing communications, after which it is deleted or anonymised within a reasonable period.

When personal data is no longer required, 123bingo will securely delete or anonymise it in accordance with our internal data retention and disposal procedures.

123bingo implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the 123bingo Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Access controls ensuring that personal data is accessible only to authorised personnel who require it to perform their job functions.
• Regular security assessments, penetration testing, and vulnerability scanning of the Platform infrastructure.
• Multi-factor authentication options for player Accounts to reduce the risk of unauthorised access.
• Staff training on data protection obligations and secure data handling practices.

While 123bingo takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your Account login credentials and for notifying us immediately if you suspect any unauthorised access to your Account.

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 123bingo:

• Right to be informed: You have the right to be informed about how your personal data is collected and processed, as set out in this Privacy Policy.
• Right of access: You have the right to request a copy of the personal data that 123bingo holds about you, along with information about how it is being used.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held about you. You may update certain Account details directly through your Account settings.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to data portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe that your data protection rights have been violated.

To exercise any of your data subject rights, please contact our Data Protection Officer using the details in Section 14. We will respond to all verified requests within thirty (30) days of receipt. We may need to verify your identity before processing your request.

The 123bingo Platform uses cookies and similar tracking technologies to enhance your experience, maintain your session, and analyse Platform usage. A cookie is a small text file placed on your device when you visit a website.

We use the following categories of cookies:

• Strictly necessary cookies: Essential for the operation of the Platform, including maintaining your login session and enabling core gaming functionality. These cookies cannot be disabled without affecting Platform performance.
• Performance and analytics cookies: Used to collect anonymised information about how players use the Platform, such as which pages are visited most frequently and how long sessions last. This data helps us improve the Platform.
• Functional cookies: Used to remember your preferences, such as your preferred language, display settings, and responsible gaming tool configurations.
• Marketing cookies: Used to deliver relevant promotional content and to measure the effectiveness of our marketing campaigns. These cookies are only placed with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 123bingo Platform. For strictly necessary cookies, no consent is required as they are essential to the service.

123bingo takes the protection of minors extremely seriously. As part of our registration process, we require all players to confirm that they are at least 21 years of age, and we conduct age verification checks in accordance with applicable Philippine gaming regulations.

If 123bingo becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated Account. Any funds deposited by an underage player will be returned to the source payment method, and any winnings generated will be forfeited.

If you believe that a minor has registered on the 123bingo Platform, please contact our support team immediately so that we can investigate and take appropriate action.

123bingo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

• The effective date at the top of this Policy will be updated whenever changes are made.
• Your continued use of the 123bingo Platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated terms.
• If you do not agree with any changes to this Privacy Policy, you should cease using the Platform and may request Account closure in accordance with the Terms & Conditions.
• We encourage you to review this Privacy Policy periodically to stay informed about how 123bingo protects your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 123bingo handles your personal data, please contact our Data Protection Officer. We are committed to addressing all data privacy enquiries promptly and transparently.

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that your data protection rights have been violated. The NPC is the independent regulatory body responsible for administering and enforcing the Data Privacy Act of 2012 in the Philippines.